Denmark

 Overview of the call centre 

The 112 call centres are required to be equipped with fast reacting and stress patient staff(operators).

Features of the call centre:

The calls to 112 in Denmark are answered at average time within 10 seconds. And the calls are not just answered in Danish but also in English, German, Swedish and Norwegian. And there's also been develop a 112 Application for Denmark's citizens that can provide 10-60 meters accuracy of the location from caller to the emergency center.

Trivia
 * The 112 calls are known to be not allowed to be made from a mobile phone without a sim card (in Denmark)
 * 112 is the only emergency number in Denmark