Italy

 Overview of the call centre: 

The 112 emergency centre in Italy is equipped with operators who are trained to also speak except Italian - German, French and English.

Features of the call centre:

The calls to 112 in Italy are answered on an average time(most approximately) within 6 seconds. The calls can also be handled except in Italian: in French, English, German, and also in Slovenian, in some areas they can get sometimes handled in Slovenian later after the answering.

Trivia
 * According to the latest E-communications household and telecom single market survey, it was revealed that 36% of Italians know they can use 112 anywhere in EU
 * In Lombardia and Rome province there is one service available called Where Are U app that uses the location of the caller using GNNS, WIFI or mobile network service's mobile internet(such as 3G, or 4G geolocation geolocating internet) to accurately determine the location of the caller as appropriately as possible
 * There is a commercial deal between the mobile network providers to their antennas detect any emergency signal meant to contact 112 and pass it to the appropriate nearest emergency centre