Czech Republic

Overview of the call centre:

The 112 call centres in Czech Republic are equipped with specially trained operators able to deal with the stress from a crisis situation typical to an emergency urgent need for help that the caller might be facing in such a situation to they ensure the needed intervention against the stress from the caller and to make sure that the immediate help is on it's way.

Feautures of the call centre:

The 112 calls are not just answered, handled in Czech but also in English, German, Polish, Russian and French(with the help of interpreters and with their help the calls can also be answered in all EU languages). It is even possible to call 112 there even from a mobile phone without a sim card. And the calls are answered within 5 seconds after the line gets connected.

Trivia
 * According to E-communications household and telecom single market survey it is noted that 61% of Czech people know they can use 112 anywhere in EU
 * In this country it is not even needed to have a sim card on your mobile phone as well as credit to call 112
 * This country has also established an emergency service for people with hearing disabilities to contact an emergency service by texting the phone number given here after the doublepoints: +420603111158