Poland

Overview of the call centre

The 112 emergency centre in Poland is equipped with operators who not just only the calls in Polish but also in English, German, Russian, Ukrainian, Byelorussian, Lithuanian, Czech, Slovak and Italian and they are well trained to deal with the emergency situation.

Features of the call centre:

The 112 operator in Poland can detect the location of the caller within 7 seconds.

Trivia:
 * There is no specific help for disabled people to contact 112 or other emergency services
 * According to the latest E-communications household and telecom single market survey it is noted that 83% of Poles know they can use 112 anywhere in EU