Greece

Overview of the call centre:

The 112 emergency centre is equipped with many operators who are just volunteers and young because it lacks operators that are good in foreign languages and as the data statistics show many over-aged people don't speak foreign languages at all, so this is the main standing reason for this uncircumstance as some of them may not be very well experienced in dealing with emergency situation.

Features of the call centre:

The calls in Greece are answered on average within 9 seconds and the calls are not just answered in Greek but also in English and French.

Trivia
 * According to the latest E-communications household and telecom single market survey, 13% of Greek people know they can use 112 anywhere in EU.